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General Information

Norfolk Public Schools is now offering a secure website for students and corporations to request student records online.

According to the Family Educational Rights and Privacy Act (FERPA) student records are only available to those who have authorization from the student or parent, guardian or responsible person if the student is less than 18 years of age. If the student is 18 years of age or older, school records will not be released to a parent, guardian, or responsible person without the student’s written consent.

Please note the information below:

• Requests for information must be completed online and will be processed on normal business days during normal business hours (Monday-Friday 7:30 AM-4:30 PM). 
• Phone, Email and fax requests will no longer be accepted.
• Processing time for record requests is a minimum of 14 business days.
• We will send official and unofficial documents electronically via our secure downloadable method to the email address provided during the order process.    Please check your email for delivery notifications. 
  Where applicable, only official documents will be mailed.
• For all records to be shipped outside of the USA, there will be an additional $10.00 charge for International Shipping.
• You will receive emails from scribOnline@scribsoft.com to notify you of the status of your order.  It is important you read those emails carefully as additional information may be required to process your request.  
• If you are a former student who attended Norfolk Public Schools in the last four years please click the appropriate link button on the left to request information. 

Please note that this website is optimized for IE 9.0 and higher, Safari, Chrome and Firefox.

All requests will be checked for accuracy. Any inaccurate information may result in your record not being processed. All communication with regard to your order, payment, our progress, and the records delivery will be sent via email.

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